Product Services & Management Analyst - Epic Prelude & Cadence

$66,220 - $108,180/Yr

Northwell Health - Melville, NY

Full-time

Melville, NY

Ambulatory Health Care Services

About the position

The Product Services & Management Analyst role focuses on analyzing, verifying, and recommending implementation plans for projects, products, and solutions within a healthcare technology environment. This position serves as a liaison between agile teams and project teams, ensuring smooth operations during and after implementation. The analyst will also develop training materials and assist in compliance with HIPAA rules and system policies.

Responsibilities

• Analyzes, verifies, tracks and recommends for development of implementation plans for system development and implementation of products and solutions.
• Serves as a liaison between business and technology teams.
• Participates in developing and delivering training programs for current and prospective users.
• Educates practice, site, and corporate management on project operations and procedures.
• Assists implementation team in configuring HIPAA rules based on System policies and legal requirements.
• Ensures processes are compliant with system policies, applicable laws, and contractual bargaining agreements.
• Performs solution audits; resolves discrepancies, as required.
• Collaborates with implementation teams to resolve user issues.
• Consults with departments to provide customer support during and post implementation.
• Conducts post implementation satisfaction surveys; advises management of results and recommends actions.
• Troubleshoots issues and resolves concerns as well as recommends necessary fixes.
• Consults with newly acquired facilities and designs transition and implementation plans.

Requirements

• Bachelor's Degree required, or equivalent combination of education and related experience.
• Minimum of 3 years of relevant experience, required.
• Experience working in a dynamic, high-technology environment, preferred.
• Excellent communication, interpersonal & leadership skills, preferred.

Nice-to-haves

• Bachelor's degree in Computer Science, Business, or Engineering, preferred.
• Epic Certified in Prelude and Cadence highly preferred.
• Epic Grand Central Certification preferred.

Benefits

• Salary range of $66,220-$108,180/year
• Comprehensive benefits package available upon selection for an interview.