Product Solutions Architect (Logs) - US West

$151,500 - $222,000/Yr

Datadog - New York, NY

Full-time - Mid Level

New York, NY

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

As a Product Solutions Architect at Datadog, you will guide large enterprise customers in adopting Datadog's Log Management services, ensuring best practices in architecture and implementation. This role involves collaborating with various teams across Datadog, capturing customer use cases, and providing training materials to enhance product delivery and customer success. You will serve as a product expert, offering guidance on architecture choices and data collection while being a trusted advisor to product management based on your field experience.

Responsibilities

• Serve as the Product Expert on Datadog Log Management, Observability Pipelines, Sensitive Data Scanner, Log Workspaces, and Audit Trail.
• Offer guidance on architecture choices, data collection, and best practices to large Enterprise customers as they adopt these Datadog services across the organization at scale.
• Be a Trusted Advisor to Product Management by providing high quality feedback based on your field experience working closely with our Support, Partners, and Customers.
• Capture repeat customer use cases and solutions and in turn publish Reference Architectures and Implementation Guides for Datadog prospect and customer consumption.
• Build world class training material, solutions briefs, blogs, and documentation to the wider Datadog field technical teams over the latest product features and capabilities.
• Collaborate with other teams at Datadog including Marketing, Sales, Community, Documentation, and Evangelism to ensure the success of the Log Management product family.
• Exercise the products you represent by building small scale deployments and proofs of concepts to verify proposed solutions and reproduce customer environments.

Requirements

• 5+ years of experience as an Architect or Consultant.
• Strong experience with major cloud service providers like AWS, GCP, and Azure.
• Familiarity with Security and Compliance requirements for industry verticals.
• Experience with languages like Python and Golang, and file formats such as JSON and YAML.
• Ability to dive deep into our Codebase, SDKs, and GitHub processes.
• Exceptional listening and consultative skills for both internal and external audiences.
• Experience working with customers in high pressure situations.

Nice-to-haves

• Successful track record with 5+ years experience working as an Architect or Consultant.
• Experience using Datadog and/or other observability tools in an SRE or DevOps capacity.
• Recent experience deploying solutions in production environments at scale.
• Strong knowledge or experience with Splunk, Elastic, Opensearch, SumoLogic, Vector, or Cribl.

Benefits

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks
• Healthcare, dental, parental planning, and mental health benefits
• 401(k) plan and match
• Paid time off
• Fitness reimbursements
• Discounted employee stock purchase plan