Product Solutions Manager - Healthcare Payments - Vice President

JPMorgan Chase - Philadelphia, PA

Full-time - Mid Level

Philadelphia, PA

Credit Intermediation and Related Activities

About the position

The Product Solutions Manager - Healthcare Payments is a leadership role focused on delivering tailored product solutions to meet client needs in the healthcare payments sector. This position requires collaboration with sales teams to define and configure complex solutions, acting as the voice of the customer to communicate their needs to product teams. The role involves prospecting, managing a sales pipeline, and understanding customer pain points to recommend effective solutions.

Responsibilities

• Leads solutioning and adoption of client-facing products and capabilities.
• Defines and configures optimal solutions that address clients' needs and objectives.
• Serves as a subject matter expert on a defined set of products and capabilities.
• Supports Sales in pricing, pipeline planning, and account planning.
• Engages with client teams to understand pain points and refine solutions.
• Communicates critical client feedback to Product teams to inform the strategic product roadmap.
• Maintains a sales mentality, being goal and quota driven.
• Sources new opportunities and manages inbound requests.
• Collaborates with internal stakeholders to meet client needs.
• Tracks, forecasts, and reports key performance metrics and pipeline activity through CRM tools.
• Supports complex sales cycles, including RFP responses and contract negotiations.

Requirements

• 5 years of experience or equivalent expertise in problem-solving across multiple teams and products.
• Extensive experience working in a sales cycle and engaging with clients regularly.
• Experience modifying preconfigured solutions to meet complex problems.
• Demonstrated experience in a highly matrixed and complex organization.
• Extensive knowledge of healthcare payers, including claims management and value-based care models.
• Demonstrates critical thinking abilities across multiple scenarios.

Nice-to-haves

• Strong understanding of compliance and regulatory requirements (e.g. HIPAA, CMS guidelines).
• Enterprise-level deal management experience.
• Strategic thinker focused on relationships and customer success.
• Ability to build rapport and trust with a wide range of stakeholders.