Product Specialist/ Sr. Product Specialist

About the position

As a Product Specialist / Sr. Product Specialist you will provide assistance on basic technical support via phone and email for both internal and external sales members in the areas of product selection and application.

Responsibilities

• Provide assistance to product support team on basic technical support via phone and email for both internal and external sales members in the areas of product selection and application.
• Generate quotes for special design requests (SDRs).
• Gather information and provide resolution to field problems. May assist with onsite support.
• Negotiate parts and back-charges.
• Basic knowledge of codes and standards for applicable products.
• Identify opportunities for process improvement.
• Provide input on product roadmap, including new products and product enhancements.
• Assist in developing material for on-site customer interactions, such as tours and rep training.
• Develop understanding of other equipment in our industry.
• Review and provide input for improvement on technical product documentation.
• Document service calls to record data on product questions and field issues.
• Coordinate with Purchasing on long lead-time parts to provide improvements and parts that may be obsoleted.
• Coordinate with business units on substitute parts due to lead times or obsolescence.

Requirements

• 4-6 years of relevant work experience required.
• SAP (ERP) experience required.

Benefits

• Health & Family Support
• Financial Security
• Learning & Development
• Rewards & Recognition
• Wellbeing & Mental Health
• Work-Life Balance
• Fun Perks