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About the position
The Product Specialist at Rexel USA is responsible for providing technical support and marketing for Horizon's Industrial and Safety Products and Services. This role involves coordinating outside sales efforts to increase sales and enhance customer service, while also acting as a primary representative for customer relationships.
Responsibilities
- Demonstrate commercial and technical acumen related to assigned technology segment(s).
- Analyze and identify market and customer needs; design and sell solutions that maximize Horizon's Industrial & Safety Product Offerings and Services.
- Act as Horizon's primary customer representative and liaison to initiate and develop mutually beneficial, long-term relationships with customers and potential customers.
- Develop and manage customer relationships directly, as well as indirectly, through Account Managers and support staff.
- Manage and/or support contract negotiations and renewal, quotation process and financial/payment arrangements consistent with Horizon standards.
- Maintain an in-depth knowledge of all key product lines, focusing on abrasives, cutting tools, safety, and general MRO.
- Introduce new products and tools, demonstrate features, advantages, and benefits, and answer customer questions regarding product applications.
- Participate in product meetings, seminars, and training schools to enhance and maintain personal and product knowledge.
- Assist branches and customers with product, technical support, and training.
- Analyze market potential, develop an annual business plan based on market conditions, and lead execution with local technical, sales, and management team.
Requirements
- Bachelor's degree or equivalent combination of education and experience in Engineering, Marketing, Business Administration/Mgmt.
- 4+ years of experience in a related field.
- In-depth knowledge of Industrial & Safety products and product applications/solutions; product availability, channels to market, competitive products and competitors within the Industrial marketplace.
- A valid driver's license.
Nice-to-haves
- Product and application knowledge required
- Ability to effectively communicate with outside sales staff, customers, and co-workers
- Ability to prioritize and organize job tasks
- Ability to perform mathematical calculations required to accurately complete assigned tasks
- Excellent negotiation skills, interpersonal skills, and ability to drive decisions with influence
- Customer oriented and motivated with excellent communication, organization and problem-solving skills
- Intermediate/advanced computer skills, specifically with Excel/Outlook/Word
Benefits
- Medical, Dental, and Vision Insurance
- Life Insurance
- Short-Term and Long-Term Disability Insurance
- 401K with Employer Match
- Paid vacation and sick time
- Paid company holidays plus flexible personal days per year
- Tuition Reimbursement
- Health & Wellness Programs
- Flexible Spending Accounts
- HSA Accounts
- Commuter Transit Benefits
- Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance
- Employee Discount Programs
- Professional Training & Development Programs
- Career Advancement Opportunities
