UnitedHealth Group - San Diego, CA
posted 4 months ago
As a Product Support Analyst Associate at Optum, you will play a crucial role in providing customer service support to both internal users and external customers on various applications and software related to mental health initiatives. This position is designed for individuals who are passionate about improving health outcomes and are eager to contribute to a culture of diversity and inclusion. You will be part of a team that connects people with the care, pharmacy benefits, data, and resources they need to lead healthier lives. The role is hybrid, allowing for flexibility to work from home and the office, and requires you to be available for on-call support for two weeks at a time, as the department operates 365 days a year. Your responsibilities will include logging system-related problems in the Help Desk database, troubleshooting issues, and providing navigational support to users of the Optum Public Sector Website. You will also coordinate communications with various departments, including the UBH Training Coordinator and County MH MIS, to resolve user account and system problems. The position requires a proactive approach to data analysis, identifying patterns, and collaborating with internal departments to reach resolutions regarding County of San Diego initiatives. This full-time position operates Monday through Friday, with normal business hours from 6:00 am to 6:00 pm PST. You will undergo four weeks of paid training, during which you will work from 8:00 am to 5:00 pm PST. The role offers opportunities for career development and rewards for performance, making it an excellent opportunity for those looking to grow within the organization.