InComm - Sandy, UT
posted about 2 months ago
InComm Payments is seeking a Product Support Analyst I to join our dynamic team in Sandy, UT. As a pioneer in the payment technology industry, InComm Payments has been at the forefront of innovation for over 30 years, and we are looking for individuals who are passionate about providing exceptional support to our clients. This role is crucial in ensuring that our corporate clients, consumers, retailers, financial institutions, health partners, and business partners receive the highest level of service. The Product Support Analyst I will be responsible for handling inquiries through various channels, including inbound and outbound telephone calls and emails, while troubleshooting a variety of issues related to point-of-sale terminals and account management. The ideal candidate will have a strong customer service background, with at least one year of experience in a similar role. You will be expected to diagnose connectivity issues, assist merchants with their POS terminals, and document all activities in our call management and ticketing system. Adherence to industry protocols is essential, and you will be expected to perform other tasks as assigned by the leadership team. This position offers an opportunity to work in a fast-paced environment where you can utilize your problem-solving skills and contribute to the success of our clients and the company as a whole.