The Judge Group - Scottsdale, AZ
posted 3 months ago
The Product Support Analyst I position at The Judge Group Inc. is a critical role that focuses on providing support for the Point of Sale application, SAP, and various payment applications. This position operates under direct supervision and is primarily responsible for analyzing escalated issues and questions that arise from users of these applications. The analyst will engage with customers to gather feedback, document their experiences, and identify areas for improvement within the applications. This role is essential in ensuring that the applications function optimally and meet the needs of the users effectively. In addition to analyzing issues, the Product Support Analyst I will be tasked with providing recommendations for application enhancements based on the feedback collected. This involves a thorough understanding of the applications in question and the ability to communicate effectively with both technical teams and end-users. The analyst will also be expected to maintain detailed records of customer interactions and the resolutions provided, contributing to a knowledge base that can be utilized for future reference. The role requires a proactive approach to problem-solving and a commitment to delivering high-quality support to customers. The analyst will work closely with other team members to ensure that all escalated issues are addressed promptly and effectively, contributing to overall customer satisfaction and application performance.