CSS Corporation - Austin, TX

posted 2 months ago

Full-time - Entry Level
Austin, TX
Professional, Scientific, and Technical Services

About the position

As a Transit Editor Agent, you will play a vital role in ensuring the accuracy and relevance of transit-related data that influences public transportation systems worldwide. This position requires collaboration with cross-functional teams to identify, curate, and research transit-related entities, ultimately supporting key decisions on a wide range of topics. You will develop a deep understanding of our client's policies and requirements to ensure alignment with their needs. Your work will directly impact the quality and reliability of public transportation systems, making your contributions essential to the success of our clients. In this role, you will be responsible for data curation, which involves identifying, curating, and maintaining transit-related data, including routes, schedules, pricing, and other critical information. You will utilize reporting tools and conduct research using various online sources to gather and analyze data related to transit entities and trends. Collaboration is key, as you will work with different teams within the organization to ensure that transit data meets the requirements and objectives of our clients. Additionally, you will need to develop a thorough understanding of our client's policies and requirements related to transit data, ensuring compliance and accuracy. Implementing quality control processes to verify data accuracy and resolving discrepancies promptly will also be part of your responsibilities. Effective communication with team members and clients is crucial, as you will need to convey information accurately in English. Adaptability is essential, as you will be expected to learn new skills, work on various projects, and adapt to changing processes and requirements.

Responsibilities

  • Identify, curate, and maintain transit-related data, including routes, schedules, pricing, and other critical information.
  • Utilize reporting tools and conduct research using various online sources to gather and analyze data related to transit entities and trends.
  • Collaborate with different teams within the organization to ensure that transit data meets the requirements and objectives of our clients.
  • Develop a deep understanding of our client's policies and requirements related to transit data, ensuring compliance and accuracy.
  • Implement quality control processes to verify data accuracy and resolve discrepancies promptly.
  • Maintain effective communication with team members and clients, ensuring that information is accurately conveyed in English.
  • Be open to learning new skills, working on various projects, and adapting to changing processes and requirements.

Requirements

  • Good understanding of various forms of public transport.
  • Fluency in English as all tools, communication, documentation, training, and work are conducted in English.
  • Proficiency in a second language, specifically Malay, as per the project scope.
  • Proficient researcher with the ability to use online sources.
  • High School Diploma is the minimum educational requirement.
  • Strong communication skills.
  • Keen attention to detail.
  • Self-motivated and able to work independently.
  • Ability to maintain a positive demeanor and attention to detail during repetitive tasks.
  • Adaptability and a willingness to learn new skills, work on diverse projects, and embrace evolving processes.
  • Customer service background, especially within a communications team, is preferred.
  • Knowledge of QGIS is preferable.
  • Experience with MAC OS X is preferred.
  • Basic knowledge of SQL is welcomed.
  • 1 year of technical support or other problem-solving experience is preferred.

Nice-to-haves

  • Customer service background, especially within a communications team.
  • Knowledge of QGIS.
  • Experience with MAC OS X.
  • Basic knowledge of SQL.

Benefits

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance
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