Product Support Analyst
Csg Systems International
504d•$36,650 - $58,635•Remote
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About The Position
The Product Support Analyst serves as the initial contact for external customer inquiries or incidents, providing support and troubleshooting assistance. This role involves maintaining communication with customers, gathering incident details, and ensuring customer satisfaction through effective resolution of issues. The analyst may also coordinate with other teams for incident resolution and provide after-hours support on a limited basis.
