Product Support Analyst

Extant Aerospace - Melbourne, FL

Full-time - Mid Level

Melbourne, FL

Computer and Electronic Product Manufacturing

About the position

The Product Support Analyst at Extant Aerospace is responsible for managing customer interactions, processing requests for quotes, and tracking customer orders. This role emphasizes building positive relationships with customers and collaborating with various teams to ensure customer satisfaction and operational efficiency. The ideal candidate will possess a blend of intellectual curiosity and a proactive approach to problem-solving, with a strong desire for professional growth within the company.

Responsibilities

• Responsible for customer interaction regarding inquiries, processing and tracking incoming requests for quotes.
• Processing and tracking customer orders, providing information about products and services, and coordinating returns (RMAs).
• Works with customers and/or distributors to receive accurate account of equipment failures.
• Maintains direct contact with customers and responds to their needs, recording details of customer contacts and actions taken.
• Develops and maintains positive business relationships with customers, which can substantially affect service and/or product revenue(s).
• Coordinates priorities with Operations and Repairs team.
• Works closely with Program Management/Sales team.
• Responds to Requests for Proposals in a timely and compliant manner and analyzes quotes and proposals to ensure targets are met.

Requirements

• Bachelor's degree or equivalent combination of education and direct experience, preferably an advanced degree such as an MBA.
• Strong interpersonal skills with the ability to collaborate and build consensus in a high-pressure environment.
• Proficiency in Microsoft Office Suite.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• 401(k) 6% Match
• Vision insurance
• 401(k) matching
• Professional development assistance
• Flexible schedule
• Up to 28 paid days off the first year of employment
• Employer paid Life & Disability Insurance
• Monthly Health & Wellness incentive