Product Support Analyst

Modern Technology Solutions - Huntsville, AL

Full-time - Mid Level

Huntsville, AL

Professional, Scientific, and Technical Services

About the position

Modern Technology Solutions, Inc. (MTSI) is seeking a Product Support Analyst to join their Missile Defense Agency (MDA) Program Office Logistics & Sustainment team in Huntsville, AL. This role is crucial for planning, managing, and coordinating the support and sustainment of the Ballistics Missile Defense System (BMDS), ensuring operational readiness and compliance with lifecycle requirements. The position emphasizes employee ownership and offers a collaborative work environment focused on national defense and security.

Responsibilities

• Oversee the lifecycle sustainment of defense systems, ensuring products are available, reliable, and cost-effective throughout their lifecycle.
• Develop, manage, and oversee comprehensive logistics and maintenance strategies to support product availability, including supply chain management, repair processes, and field maintenance concepts.
• Lead or participate in cross-functional teams in product support initiatives, including coordination with engineering, logistics, operations, and acquisitions departments.
• Act as a point of contact for internal and external stakeholders, including contractors, partner organizations, and service personnel.
• Participate in Integrated Logistics Support (ILS) management team meetings, Program Management Reviews (PMRs), and other logistics-related meetings.
• Ensure all product support activities comply with contractual requirements.
• Utilize data analytics to assess support performance, forecast future needs, and make recommendations for improvements.
• Provide regular updates to senior-level civilian and military leadership on product support metrics and outcomes.

Requirements

• BS/BA in logistics, engineering, business administration, or a related field; a Master's degree is preferred.
• Minimum of 10 years of experience in product support, logistics, or maintenance management, with a strong background in military or defense-related systems.
• Knowledge of DoD Logistics enterprise best practices, policies, and procedures.
• Experience with ACAT II/III acquisitions programs is highly desirable.
• Active DoD Top Secret Clearance with an in-scope SSBI (SCI Eligible).
• Certifications such as Defense Acquisition Workforce Improvement Act (DAWIA) Lifecycle Logistics, Project Management Professional (PMP), or similar are preferred.

Nice-to-haves

• Experience in project management.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Attention to detail with a focus on quality and efficiency.
• Ability to work independently and as part of a team.

Benefits

• 401(k) with 6% match and immediate vesting
• Disability insurance
• Employee stock ownership plan
• Flexible schedule
• Health insurance
• Paid time off (20 days PTO/year + 10 holidays/year)
• Tuition reimbursement up to $10,000 annually
• Semi-annual bonus eligibility (July and December)