Benchling - Boston, MA
posted 16 days ago
The Product Support Analyst at Benchling plays a crucial role in supporting customers and internal teams by addressing product inquiries, troubleshooting issues, and updating knowledge articles. This position involves collaboration with various internal teams, conducting customer training, and leading support projects to enhance the overall customer experience. The analyst will be the first point of contact for product-related questions and will leverage their understanding of Benchling's products and the life sciences field to provide effective solutions.