Product Support Analyst
DevApps IT•Peoria, IL
480d•$52,000 - $62,400
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About The Position
The Product Support Analyst is responsible for providing worldwide support for digital products and applications, ensuring a seamless experience for customers, dealers, and internal clients. This role serves as a subject matter expert in the eCommerce workstream, managing cases, troubleshooting issues, and supporting continuous improvement efforts. The analyst will also create and update knowledge articles, analyze customer service training opportunities, and provide expert technical assistance as needed.
