US Tech Solutions - New York, NY
posted 19 days ago
The Production Support Analyst will be a key member of the Global Brokerage Technology team, responsible for managing the technology stack to ensure optimal service delivery to clients. This role involves proactive system monitoring, incident management, and collaboration with various teams to troubleshoot and resolve issues across hardware, software, applications, and networks. The analyst will also focus on improving processes and documentation while participating in a global support model that includes weekend and off-hours on-call responsibilities.