Via - New York, NY
posted 2 months ago
Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. Unbelievable partner support is a critical part of the Via brand, and we're looking for the best in the business. As a Product Support and Operations Specialist, you'll provide consistently outstanding support to Via's partners (cities, operators, etc.) who power mobility and transportation networks with our technology. This customer-facing position is all about building the best possible connection between our partners and our Product & Engineering Team. We work with teams across the organization to ensure our partners can make the best use of our technology to improve their experience. In this role, you will become an expert on Via, developing a nuanced understanding of our technology, use cases, and best practices to resolve partners' issues effectively. You will prioritize operational issues and provide technical, specific, and strategic responses in an efficient manner. Collaborating with various Operations, Product, and Engineering teams, you will identify, report, and resolve product issues or opportunities for improvement. Nurturing close relationships with partners will be essential, as you will become a trusted advisor to them. The ideal candidate will be effective at managing multiple tasks simultaneously and comfortable taking on responsibility. You should be meticulous and vigilant, with a high level of attention to detail. Outstanding process orientation, analytical, and organizational skills are crucial. As a problem solver and entrepreneur, you will not accept the status quo and will always look for creative solutions. Excellent communication skills are necessary, with a knack for always finding the right tone when interacting with partners.