Broan-Nutone - Hartford, WI
posted 25 days ago
Full-time - Entry Level
Hybrid - Hartford, WI
5,001-10,000 employees
Administrative and Support Services
About the position
The Product Support Associate at Broan-NuTone is responsible for assisting customers with technical issues related to the company's products. This role emphasizes delivering superior customer service and requires a strong understanding of product performance, installation, and troubleshooting. The associate will communicate primarily via phone and will also engage in hands-on product knowledge through returned goods processing.
Responsibilities
- Assist customers in diagnosing and resolving technical issues related to Broan-NuTone products.
- Communicate with customers primarily via phone, with some interactions through other technologies and mail.
- Maintain strong product knowledge and awareness of technical issues through hands-on experience in returned goods processing.
- Approve warranty shipments and field work to an authorized level.
- Monitor marketing literature, installation, and specification sheets for accuracy.
- Update parts guide and online parts systems.
- Initiate engineering change orders for new service parts.
- Recruit and maintain service agencies.
- Monitor all warranty claims through service agents.
- Partner with the design team to participate in new product reviews as requested.
Requirements
- Associate's degree in an electrical or mechanical field is preferred, or relevant work experience.
- Experience dealing with electro-mechanical troubleshooting or construction/remodeling trades, performing installations, training, or service.
- Understanding of electrical and mechanical codes and industry standards.
- Strong customer service and problem-solving skills.
- Proficient with Microsoft Office software (Word, Excel).
- Experience using a CRM system; Salesforce is preferred.
- Experience with wireless technology, SMART phones, and other emerging technology is preferred.
- Experience with home networking and Wi-Fi technologies.
- Excellent communications and interpersonal skills.
Nice-to-haves
- Experience with home networking and Wi-Fi technologies.
- Experience using a CRM system; Salesforce is preferred.
- Experience with wireless technology, SMART phones, and other emerging technology.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Company paid life insurance
- Disability insurance
- Retirement plans
- Paid time off
- Wellness program
- Education assistance
- Maternity/paternity leave
- Employee assistance programs
