Broan - Hartford, WI
posted 1 day ago
Full-time - Entry Level
Hybrid - Hartford, WI
1,001-5,000 employees
Electrical Equipment, Appliance, and Component Manufacturing
About the position
The Product Support Associate will assist customers with a high degree of professionalism to resolve all their technical needs with our products. This role will use their expertise and apply this to Broan-Nutone products to address issues related to product suitability and performance, installation, warranty repair, and troubleshooting as they continue to learn from their peers and department leaders.
Responsibilities
- Observe and learn to deliver superior customer experience by assisting customers in diagnosing and resolving any technical issues related to our products.
- Maintain strong product knowledge and awareness of technical issues with products through hands on experience in returned goods processing in the plant.
- Approve, to authorized level, warranty shipments and field work.
- Monitor marketing literature, installation, and specification sheets for accuracy.
- Update parts guide and online parts systems.
- Initiate engineering change orders for new service parts.
- Recruit and maintain service agencies. Monitor all warranty claims through service agents.
- Partner with design team to participate in new product review as requested.
Requirements
- Associate's degree in an electrical or mechanical field is preferred, or relevant work experience.
- Experience dealing with electro-mechanical troubleshooting or construction/remodeling trades, performing installations, training, or service.
- Understanding of electrical and mechanical codes and industry standards.
- Strong customer service and problem-solving skills.
- Proficient with Microsoft Office software (Word, Excel). Experience using a CRM system; Salesforce is preferred.
- Experience with wireless technology, SMART phones and other emerging technology is preferred.
- Experience with home networking and Wi-Fi technologies.
- Excellent communications and interpersonal skills.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Company paid life insurance
- Disability insurance
- Retirement plans
- Paid time off
- Wellness program
- Education assistance
- Maternity leave
- Paternity leave
- Employee assistance programs
