Product Support Coordinator

Toromont Cat

11d

About The Position

The Product Support Coordinator is accountable for all work orders from opening to execution providing high customer service and effectively assisting with goals and objectives to support the Service Department. Toromont Cat has over 7,000 employees and 56 locations from Manitoba to Newfoundland, with a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, products, technology and an outstanding customer experience, and through a strong partnership with Caterpillar, Toromont Cat takes care of its employees who take care of its customers.

Requirements

• Minimum post-secondary education
• 2+ years of experience in support/service operations position

Responsibilities

• Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
• Process service work orders, service reports and payroll
• Obtain Customer purchase order numbers to support WIP (work in process) processing
• Generate standard jobs as required by Supervisors and Technicians
• Expedite Warranty and Goodwill work orders through Warranty Departments
• Assist in coordination and administration of Customer Service Agreements (CSAs) through contract management software (EMT & PM Scheduler)
• Monitor WIP Reports with Supervisors and Service Advisors aligned to support company objectives within the invoicing process
• Assist other Service Departments with scheduling of maintenance and repairs as required

Benefits

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree