Planet Technology - Dallas, TX
posted about 1 month ago
Full-time
Hybrid - Dallas, TX
About the position
The Customer Product Support Representative is a contract-to-hire role that serves as the primary point of contact for clients and members, providing exceptional service and support. This hybrid position requires in-office attendance at least once a month and focuses on addressing customer inquiries, resolving product issues, and ensuring overall client satisfaction in a fast-paced environment.
Responsibilities
- Respond to customer inquiries and requests via phone, email, chat, or in person
- Address product issues, including enrollment, billing, and renewals
- Research and resolve customer complaints efficiently and professionally
- Process customer transactions accurately and securely
- Promote and explain product benefits and programs
- Maintain detailed records of customer interactions
- Uphold company policies and procedures
Requirements
- Excellent communication skills (Verbal and Written)
- At least three years of experience with phone and email support for products
- External client facing experience
- Call center environment experience
- Strong problem solving skills
- Customer Service/Product service experience
- Critical/Analytical thinking
- Reading Comprehension
