Product Support Engineer - Sales Tools

LG Electronics - Alpharetta, GA

Full-time

Alpharetta, GA

Electrical Equipment, Appliance, and Component Manufacturing

About the position

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

Responsibilities

• Serve as the sales tool expert for LG sales tools LATS HVAC and LATS Revit.
• Exist as a first source point of contact responding to both internal and external inquiries regarding the application of LG's sales tools.
• Create and maintain sales tools training materials including Users Manuals, sales training presentations, training videos, training curriculum materials, and sample projects.
• Development of sales tools including gathering voice of customer requests from field sales team and sales customers, developing value added cases for upgrades and new features, updating features, adding new products, and removing old products.
• Maintenance of sales tools.
• Identifying bugs, communicating with factory to fix bugs, log and track bug fixes, coordinate new software releases to sales team.

Requirements

• Bachelors degree in Mechanical or Electrical Engineering.
• Comfortable presenting to and engaging with a technical audience including engineers, consultants, and sales reps.
• Adaptable to the management style and process methods of foreign colleagues to achieve common goals.
• Responsibly maintains an awareness or direct knowledge about industry trends and technologies for HVAC sales tools products.
• Strong English language skills including spelling, grammar, structure and syntax as necessary to improve upon existing and creation of new technical documentation.
• Ability to read and interpret mechanical, electrical and architectural blueprints, specifications and HVAC equipment submittal data.
• Ability to create sales tools training materials, users manuals, etc.
• Korean language fluency a plus.
• Presentation skills for training large or small groups.

Benefits

• A crafted employee experience designed to foster professional growth.
• A focus on health & well-being.
• An internal community that will set you up for success.