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Product Support - Remote US
SitusAMC - Topeka, KS
posted 2 months ago
About the position
The Product Support position at SitusAMC serves as a crucial liaison between the company and its clients, focusing on the delivery and implementation of in-house software solutions. This role involves validating and routing software defects, providing training to clients and internal teams, and conducting application configuration and installation. The position requires a proactive approach to problem-solving and a strong commitment to customer service, with occasional travel to support client installations.
Responsibilities
- Validate issues internally and externally
- Perform testing of in-house applications for project and support-related activities
- Provide client admin, client end-user, and internal training both on-site and via Virtual Service Delivery (VSD)
- Upgrade features, enhancements, and conduct issue reviews and custom configuration demonstrations
- Conduct in-house developed application configuration, setup, and installation
- Develop knowledge of in-house applications and business concepts
- Create specifications, documentation, and user guides
- Analyze specifications and requirements
- Perform other activities as assigned by the manager
Requirements
- Associates degree or equivalent combination of education and experience
- 6 months to 1 year of related experience strongly preferred
- Strong working knowledge of Microsoft SQL Server, internet browser software, and Microsoft Office suite
- Ability to learn and apply new skills
- Problem identification and resolution skills
- Ability to work cooperatively in group situations and resolve conflicts
- Strong customer service skills
- Adaptability to changes in the work environment
- Ability to follow instructions and respond to management direction
- Ability to work independently
- Initiative in self-development activities
- Demonstrates accuracy and thoroughness
- Strong business acumen
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401K
- Paid time off (PTO)
- Paid holidays
