Product Support Representative, Third Shift

$41,995 - $68,432/Yr

Jobs For Humanity - Bolingbrook, IL

Full-time - Entry Level

Onsite - Bolingbrook, IL

Administrative and Support Services

About the position

As a Product Support Representative at FIS Global, you will provide exceptional customer service and in-depth product support to clients. This role involves resolving customer inquiries related to product installation, operation, maintenance, and application, ensuring a high level of satisfaction and support for FIS products.

Responsibilities

• Handle customer inquiries and resolve support issues such as address changes, processing orders, warranty, or billing and payment.
• Provide in-depth product support and research client issues.
• Troubleshoot problems with equipment or software applications and recommend corrective action.
• Document customer information and recurring technical issues to support product quality programs and product development.

Requirements

• Prior banking experience preferred
• Strong analytical, organizational, and time management skills
• Ability to work independently
• Excellent communication and strong problem-solving skills
• Knowledge of FIS products is a plus

Nice-to-haves

• FINRA Series 7 and Series 63 certification (must be willing to take tests within the first 90 days if not already certified)

Benefits

• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits