Product Support Sales (CMD)

Waukesha-Pearce Industries - Sulphur, LA

Full-time

Sulphur, LA

Merchant Wholesalers, Durable Goods

About the position

The Product Support Sales Representative (PSSR) at WPI is a professional sales role focused on promoting the company's products, services, and support programs. The PSSR is responsible for managing a designated territory or accounts, engaging with customers to recommend parts and services, and acting as a liaison between customers and WPI's departments. This role requires strong communication skills, a proactive approach to customer relations, and the ability to work independently while meeting company goals.

Responsibilities

• Prepare and follow a weekly itinerary for customer visits.
• Prepare daily call reports and enter information into CRM Series for review by management.
• Act as a liaison between customers and WPI's parts and service departments.
• Maintain regular contact with customers to promote the PSSR role.
• Attend training sessions provided by manufacturers and WPI.
• Provide product leads and communicate with unit sales representatives.
• Stay updated on new product support offerings from WPI and its manufacturers.
• Quote customers for parts and service jobs as required.
• Coordinate customer complaints with the appropriate departments.
• Inspect and evaluate customer equipment for satisfaction.
• Develop customer profiles for assigned accounts.
• Deliver Extended Warranty contracts and oil analyzer kits to customers as needed.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent; Bachelor's degree in an applied discipline preferred.
• Minimum of 4 years of previous experience in a related field.
• Working knowledge of the sales position and its relation to business objectives.
• Ability to meet company goals and objectives.
• Current driver's license with an acceptable driving record.
• Ability to lift 50 pounds and perform physical tasks such as bending and twisting.
• Dependable and able to work independently.
• Strong communication skills for customer and employee interactions.
• Ability to maintain good client relations and a professional appearance.
• Commitment to a clean, neat, and safe work environment.
• Flexibility to work hours, days, and weekends as necessary.
• Ability to protect company assets and interests.
• Willingness to travel and stay overnight as required.
• Ability to supervise and motivate others and evaluate their performance.