Product Support Sales Representative - EPG / Marine

Thompson Power Systems - Panama City, FL

Full-time

Panama City, FL

Repair and Maintenance

About the position

The Product Support Sales Representative - EPG is tasked with maximizing the sale of parts and services to customers within a designated territory. This role focuses on achieving individual sales objectives while ensuring customers manage their equipment efficiently to minimize costs and maximize uptime. The representative must effectively communicate the value of premium parts and services in a competitive market, demonstrating a commitment to teamwork and customer service.

Responsibilities

• Maximize parts and service sales in assigned territory
• Assist with sale of new equipment
• Develop and sell customer support agreements, connectivity, and extended service coverages
• Customize maintenance programs per customer requests
• Sell fuel solutions to critical infrastructure businesses such as data centers and medical facilities
• Maintain accurate customer data records
• Assist in collection of past due invoices
• Monitor and report product performance and competitive activity
• Provide liaison support between customer, TTCo, and our vendors
• Establish and maintain personal working relationships with customers
• Follow up on past repairs to ensure customer satisfaction
• Inform customers on status of repairs
• Negotiate mutually agreeable settlements on customer complaints

Requirements

• High School or Equivalent education required; Bachelor's degree preferred
• Previous experience in parts or service operations
• Working knowledge of the Electrical Power Generation industry preferred
• Experience using personal computers and basic typing skills required