Product Support Sales Representative - Truck Engine

Unclassified - Pensacola, FL

Full-time

Pensacola, FL

About the position

The Truck Engine Product Support Sales Representative (PSSR) is responsible for driving the growth of truck service sales within their designated territory. This role involves direct sales interactions with potential customers in the heavy-duty truck market, collaborating with other PSSRs, and providing support to local service supervisors. The primary goal is to enhance total truck service sales through effective customer relationship management and service agreements.

Responsibilities

• Maximize service sales in assigned territory
• Coordinate service customers to TTCO service shops
• Assist other PSSR's in the selling of service sales
• Develop and sell Customer Support Agreements and maintenance programs
• Maintain accurate customer data records
• Assist in collection of past due invoices
• Monitor and report product performance and competitive activity
• Provide liaison support between customer, TTCO, and our vendors
• Establish and maintain personal working relationships with customers
• Follow up on past repairs to ensure customer satisfaction
• Inform customers on status of repairs
• Negotiate mutually agreeable settlements on customer complaints

Requirements

• A strong knowledge of OEM equipment and/or components
• Experience using personal computers
• Basic typing skills

Nice-to-haves

• Strong work ethic
• Mechanical Parts Identification
• Relationship Building
• Problem Solving
• Selling
• Customer Service