Product & Trade Compliance Manager, Customer Experience and Business Trends

Amazon - Arlington, VA

Full-time - Senior

Arlington, VA

1-10 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Product & Trade Compliance Manager for Customer Experience and Business Trends at Amazon.com Services LLC is responsible for developing and managing import and export risk management solutions for a global Special Projects team. This role involves overseeing cross-border compliance activities, defining risk programs, and driving continuous improvements in compliance processes. The manager will collaborate with various stakeholders to ensure regulations are effectively applied to business operations, while also focusing on enhancing the customer experience globally.

Responsibilities

• Establish a network of vendors and create SOPs to support import and export risk management for Amazon's global special projects team.
• Identify opportunities and solutions to improve Amazon's customer experience globally.
• Analyze and report on overall product and trade compliance risks, as well as potential mitigation solutions.
• Align with internal compliance teams to ensure policies and procedures are properly interpreted and applied.
• Manage the full lifecycle of the team's cross-border compliance activities.
• Define risk programs, set objectives, and drive continuous improvements in compliance processes.
• Partner with internal and external stakeholders to interpret and apply relevant regulations to business operations.
• Oversee the rollout of compliance controls and audits, including testing and measuring effectiveness.
• Develop flexible, scalable compliance solutions that can adapt across different business models, supply chains, and country regulations.
• Use strong program management skills to create organized plans with clear problem statements, recommended solutions, and defined timelines/owners.
• Drive alignment and consensus with stakeholders by highlighting potential impacts, trade-offs, and priorities.
• Quickly balance risk, operational needs, and customer experience when making decisions.

Requirements

• Bachelor's degree or equivalent.
• 6+ years of compliance, audit, or risk management experience.
• Knowledge of Microsoft Office products and applications at an advanced level.
• Experience building cross-functional partnerships and influencing stakeholders across the organization.
• Experience leveraging technology and implementing lean principles/Six Sigma methodologies to drive process improvements.
• Strong subject matter expertise in product testing requirements, classification, valuation, country of origin, special trade programs, and export controls.
• Strong program management skills, including presentation skills.

Nice-to-haves

• Master's degree or equivalent.
• Project Management Professional (PMP) or equivalent certification.

Benefits

• Health insurance
• 401k
• Paid holidays
• Flexible scheduling
• Professional development opportunities