Production Manager/CSR/Social Media Coordinator

Technical Reproductions - Manor Heights, NY

Full-time - Entry Level

Manor Heights, NY

Printing and Related Support Activities

About the position

The Production Manager/CSR/Social Media Coordinator at Technical Reproductions Inc. is a multifaceted role that combines production management, customer service, and social media marketing. This position is designed for individuals eager to learn and grow within a family-owned printing company that has been serving the community for over 50 years. The successful candidate will be responsible for managing printing tasks, ensuring quality control, and enhancing the company's online presence through effective social media strategies.

Responsibilities

• Operate state-of-the-art printing equipment, including wide format printers, plotters, and high-speed digital printers.
• Coordinate print jobs from start to finish, ensuring accuracy, efficiency, and high-quality results.
• Communicate with customers and team members to meet project deadlines.
• Ensure quality control throughout production and post-production processes.
• Handle customer inquiries, identify needs, and provide appropriate solutions.
• Assist with graphic design, pre-press setup, and signage finishing when required.
• Plan, develop, and execute social media strategies to strengthen Tech Repro's online presence.
• Create posts and campaigns to market our services and expand our customer base.
• Collaborate with the marketing team to test new ideas and promote business growth through social media and introductory outreach.
• Generate sales leads and engage with customers via digital platforms.
• Work closely with the team to manage workflow, production schedules, and customer expectations.
• Contribute to continuous improvement initiatives for both production and customer service.

Requirements

• High school diploma or equivalent required.
• Dependability, positive attitude, and willingness to learn new skills.
• Excellent attention to detail and strong quality control focus.
• Project management and multi-tasking abilities.
• Social media expertise, with the ability to build and maintain marketing campaigns.
• Graphic design (preferred) experience with Adobe Creative Cloud (InDesign, Illustrator, Photoshop).
• Proficiency in Microsoft Office (Word, PowerPoint).
• Strong communication skills (oral and written), both with customers and team members.
• Experience in customer service and familiarity with the printing industry is a plus.

Nice-to-haves

• Experience with large format printing equipment, plotters, and finishing techniques is preferred.
• A creative thinker with a proactive approach to marketing and customer engagement.
• Ability to meet deadlines, stay organized, and provide superior customer service.
• Strong problem-solving skills and the ability to adapt to new technologies and business needs.

Benefits

• Competitive salary with room for growth and advancement.
• Opportunity to develop new skills in both production and marketing.
• A supportive team in a company with a long-standing reputation for quality and service.
• Paid vacation and sick time.
• Flexible hours can be discussed.