Production Manager - Snow Management/Landscape Maintenance

Unclassified - Hartford, CT

Full-time - Mid Level

Hartford, CT

About the position

The Production Manager (PM) for Snow Management and Landscape Maintenance at East Coast Facilities, Inc. plays a crucial role in overseeing the operations of the service center. Reporting directly to the Director of Operations, the PM is responsible for managing a team of Crew Leaders and their respective crew members, ensuring that all production activities are executed efficiently and effectively. In some cases, a Senior PM may oversee additional crews, and the PM may also work alongside Field Supervisors to enhance operational efficiency. The PM's responsibilities encompass a wide range of critical components, including the management of field workers, fleet resources, and specific production tasks that may be recurring or project-based. Key responsibilities include planning, scheduling, dispatching, in-field training, supervision, quality control, productivity management, and direct cost management. The PM is expected to collaborate closely with the Operations Manager to schedule production on the team calendar, source and deliver materials to job sites, and manage purchasing according to company guidelines. The PM will also be responsible for closing production tickets in the Omnia-SDS system and reviewing job costing reports to ensure financial accountability. In addition to production responsibilities, the PM will engage in sales support activities, including performing quality control audits, assisting with estimating and takeoffs for proposals, and presenting these proposals to customers. The PM will also play a vital role in recruiting, training, and developing field workers, conducting interviews, and providing necessary training in technical and safety skills. The PM must maintain a professional image for the company by ensuring that all personnel uniforms, grooming, and job sites meet corporate standards. The role requires strong communication skills, as the PM will regularly interact with clients, providing updates on production efforts and addressing any requests. The PM must also adhere to safety and quality guidelines in the field, ensuring that all operations are conducted in a safe and efficient manner. This position may require long working hours, especially during emergency responses or winter weather operations, and involves physical demands such as lifting and moving materials up to 60 pounds. The work environment may expose the PM to various weather conditions and mechanical parts, necessitating a proactive approach to safety and operational excellence.

Responsibilities

• Oversee and manage 3-5 Crew Leaders and their crew members.
• Plan and schedule production activities in collaboration with the Operations Manager.
• Source, pick up, and deliver materials to the Service Center or job sites.
• Purchase supplies and materials according to company purchasing guidelines.
• Print and deliver work tickets to assigned Crew Leaders.
• Close production tickets in Omnia-SDS and review job costing reports.
• Assist with the execution of The ECF Egress Standard during Egress.
• Dispatch assigned crews and coordinate with other PMs or the Operations Manager for equipment or personnel shortfalls.
• Supervise crews in the field, driving production and managing job hour and material budgets.
• Maintain safety, production, and quality guidelines in the field.
• Ensure fleet maintenance and safe operation, reporting essential repairs timely.
• Complete all essential paperwork or reports for management.
• Communicate with clients, providing updates on production efforts and addressing requests.
• Perform quality control audits and identify project opportunities for customers.
• Assist with estimating and takeoffs for proposals as requested by leadership.
• Prepare and present estimates and proposals to customers as needed.
• Conduct interviews, screen, and hire field workers as directed by leadership.
• Train Crew Leaders and Crew Members in technical, safety, and soft-skills training.

Requirements

• Proficiency in English, both written and oral communication skills.
• Valid driver's license and a driving record that meets underwriting standards.
• Experience in managing field workers and overseeing production activities.
• Strong planning, scheduling, and organizational skills.
• Ability to perform quality control audits and prepare estimates and proposals.
• Experience in recruiting, training, and developing team members.

Nice-to-haves

• Experience in snow management or landscape maintenance operations.
• Familiarity with safety training protocols and quality control standards.
• Previous experience in a supervisory or management role.

Benefits

• Competitive salary range of $65K - $82.3K per year.
• Opportunities for professional development and training.
• Supportive work environment with a focus on safety and quality.