Production Manager

Superdrug - Boston, MA

Full-time - Mid Level

Boston, MA

10,001+ employees

Credit Intermediation and Related Activities

About the position

The Production Manager is responsible for overseeing the production process and leading the team in a thrift store environment. This role involves ensuring that the store meets financial targets, maintains a positive customer experience, and adheres to company policies and procedures. The Production Manager will supervise various departments, manage workflow efficiencies, and promote a culture of safety and loss prevention while fostering team development and engagement.

Responsibilities

• Manage and direct the production process in accordance with policies and regulations.
• Ensure the store meets financial targets and key performance metrics.
• Supervise and lead the production team, including recruitment and training.
• Monitor and assess team performance, providing coaching and feedback.
• Engage with customers and donors to enhance their experience.
• Manage item put-out conditions, production margins, and seasonal back stock.
• Oversee quality control checks throughout the production stages.
• Promote loss prevention and maintain a safe work environment.
• Act as the store manager in their absence, ensuring compliance with company policies.

Requirements

• High School diploma; post-secondary degree/diploma preferred.
• Results-driven retail store management or industrial management experience.
• Strong mathematical and analytical skills.
• Excellent presentation and communication skills, both verbal and written.
• Ability to observe, assess, and coach the work of others.

Nice-to-haves

• Experience in a thrift store or similar retail environment.
• Familiarity with inventory management systems.
• Knowledge of loss prevention strategies.

Benefits

• Bundled health plans including medical, Rx, dental, and vision.
• Company-paid life insurance.
• Programs for smoking cessation and diabetes management.
• 401k plan with generous company matching contributions.
• Paid time off for leisure and hobbies.
• Mental health services to assist with daily life.