This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Bci Acrylic - Berlin, CT
posted about 2 months ago
Full-time - Mid Level
Berlin, CT
Plastics and Rubber Products Manufacturing
About the position
The Production Manager at NuFace Home Improvements plays a crucial role in coordinating projects and managing installation crews. This position focuses on ensuring efficient operations in the field while prioritizing customer service and satisfaction. The ideal candidate will be a proactive leader with strong problem-solving skills, capable of multitasking and maintaining organization in a fast-paced environment.
Responsibilities
- Reviewing contracts
- Ordering materials for all job types
- Performing measurements for roofing, siding, windows, doors
- Problem solving on job sites
- Manage the installation team
- Maintain 100% customer satisfaction
- Achieve 100% positive feedback from customers on installers
- Contact customers weekly to keep them informed of the production timeline
- Request customer referrals or remind them of the referral program
- Planning and scheduling all installations
- Filing building permits
- Managing relationships with vendors
- Managing incoming products and warehouse
- Quality control and install training
- Preparing and gathering products for installers
- Maintaining customer folders and production in the CRM
- Assisting installers with issues during installation as needed
- Conducting job site visits
- Delivering/picking up job trailers
- Collecting completion certificates and payments from customers
- Maintaining calendar and updating with scheduled installs
- Maintaining calendar for installers' requested off days
- Coordinating all warranty and service calls
- Reviewing job costs to determine recommendations for improvement
- Completing analysis on root causes of service calls
- Reviewing information with Owners and General Manager
Requirements
- Mid-level experience in production or installation management
- Strong problem-solving skills
- Excellent organizational abilities
- Self-starter and motivated individual
- Proven leadership experience
Benefits
- Health insurance
- Vision insurance
- 401K
- Company vehicle provided
