Production Manager

$60,000 - $70,000/Yr

Floor Coverings International - Camp Hill, PA

Full-time - Mid Level

Camp Hill, PA

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

As the Production Manager at Floor Coverings International, you will be instrumental in leading our operations and supporting our business growth. Serving as the primary point of contact for our valued customers, you'll ensure their satisfaction from start to finish. This role demands strong leadership, outstanding multitasking abilities, and meticulous attention to detail to uphold our standards of excellence.

Responsibilities

• Build and nurture lasting relationships to enhance customer satisfaction and retention.
• Provide customers and installers with clear updates on project start dates and timelines.
• Hold weekly meetings with sales staff to discuss new sales and ongoing projects.
• Proactively seek out and evaluate installer talent.
• Oversee installer and vendor relationships, ensuring consistent quality and dependable partnerships.
• Resolve conflicts and negotiate effectively with customers and crews to maintain productive relationships.
• Communicate daily with installers to provide updates on project timelines and address any immediate needs.
• Address and resolve challenges during construction to keep projects on track.
• Organize and oversee product storage, ensuring efficient and orderly warehouse operations.
• Conduct regular job site visits to verify that work meets company standards and customer expectations.
• Accurately order, track, and manage job-specific products.
• Oversee product allocation and manage job costs efficiently.
• Take before-and-after photos for every project to ensure accountability and quality.
• Strive for 5-star ratings on every project by delivering exceptional service and maintaining positive customer relationships.

Requirements

• Demonstrated experience in flooring production management.
• Skilled in both phone and in-person interactions to ensure seamless coordination.
• Established connections with reliable installers and suppliers.
• Proficient in planning, scheduling, and optimizing workflows for efficient production.
• Comfortable using various computer systems and industry-related software (ex. Salesforce, Excel, Outlook, etc).
• Anticipates challenges and adapts strategies to ensure project success.
• English/Spanish proficiency is a plus.
• Highly organized, with a strong ability to multitask and manage details effectively.
• Capable of making independent decisions when necessary.
• Experience with forklift operation is a plus; training is available if needed.
• Willingness to undergo and pass a background check.

Benefits

• Competitive Salary: $60,000-$70,000K - Reflective of experience and industry standards.
• Bonus Opportunities: Performance-based incentives.
• Paid Vacation and Holidays: Comprehensive time-off benefits.
• Company-Provided Computer: Technology to support productivity.
• Family-Owned Environment: Friendly, supportive, and team-oriented workplace.
• Paid Training and Ongoing Development: Invested in your growth.
• Full-Time Schedule: Monday through Friday (some weekends when necessary).