About the position
SERVPRO's former Franchise of the Year, Team Wall is looking for our next great hero! Do you love helping people through difficult situations? Then, don’t miss your chance to join our Franchise as a new Production Manager. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage 'Like it never even happened'! Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, managing production operations and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then YOU may be our perfect HERO! As a valued SERVPRO® Franchise employee you will receive a competitive pay rate, with opportunity to learn and grow.
Responsibilities
- Stay updated on mitigation best practices (water, fire, contents, etc.) and train and mentor Restoration Supervisors.
- Conduct estimate appointments for non-emergency jobs using DocuSketch and DBMX.
- Review job scopes with Restoration Supervisors and coordinate staffing with the Intake Coordinator.
- Monitor job progress through daily updates, site visits, and regular communication with customers, adjusters, and vendors.
- Ensure accurate and timely job file updates and coach Supervisors on documentation.
- Use custom dashboards to track job status and address issues.
- Identify potential reconstruction jobs during the first day of mitigation services.
- Discuss job progress, timelines, and documentation needs in Work-In-Process meetings.
- Monitor Mitigation Production Management Scorecard to track performance metrics.
- Conduct bi-weekly meetings with Supervisors and direct leaders for coaching, updates, and troubleshooting.
- Attend and actively participate in bi-weekly team discussions.
- Step in to cover for peers when required.
- Be available to travel to perform job functions outside of SERVPRO Team Wall service area.
- Complete assignments from management and participate in special projects.
- Lead employee training, track skill development, and attend professional development sessions.
- Conduct mid-year and annual performance reviews for direct reports.
Requirements
- Effective written and oral communication.
- Intermediate math skills.
- Experience in cleaning/restoration preferred.
- High school diploma/GED.
- IICRC certifications preferred.
- Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.
- Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawls spaces, attics).
- Ability to sit/stand/walk for prolonged periods of time.
- Ability to repetitively push/pull/lift/carry objects.
- Ability to work with/around cleaning products/chemicals.
- Ability to travel locally and out of state when necessary.
- Ability to successfully complete a background check subject to applicable law.
Nice-to-haves
- IICRC certifications preferred.
Benefits
- 401k + matching
- Medical/Dental/Vision
- Generous PTO policy
- Training & Development
A Smarter and Faster Way to Build Your Resume