Production Manager

Hilltop Holdings - Dallas, TX

Full-time - Mid Level

Dallas, TX

Credit Intermediation and Related Activities

About the position

The Production Manager plays a crucial role in directing the sales team within a specific branch office of PrimeLending, ensuring quality loan production through effective market and loan representative development. This position is responsible for marketing and promoting PrimeLending's products and services to a diverse client base, including realtors, builders, bank officers, and both potential and past clients. The Production Manager performs non-manual work that is directly related to the management and general business operations of PrimeLending and its customers, under the guidance of the Branch Manager. In this role, the Production Manager evaluates PrimeLending's and other loan products and services to determine which financial products best meet the needs and financial circumstances of customers. Establishing and maintaining relationships with key stakeholders such as realtors, bank officers, builders, and new home sales representatives is essential for developing and retaining existing business. The Production Manager also collaborates with the Branch Manager to recruit, hire, and train qualified loan officers, directing training programs that focus on sales techniques and product knowledge. Additionally, the Production Manager ensures that all loans are saleable and deliverable according to Agency, Corporate Broker, and Company guidelines. This includes developing and implementing sales strategies, forecasting, and reporting as necessary. The role requires monitoring loan pricing and competitive factors to effectively compete in the marketplace, as well as assisting in the development of builder/broker contacts to benefit the sales staff. Maintaining a professional image and adhering to company policies and procedures is paramount. The Production Manager is also responsible for planning staffing levels, providing oversight and direction in the operating unit, coaching and mentoring staff, and managing the overall operational, budgetary, and financial responsibilities of the department. This includes making financially responsible business decisions, reviewing performance data to monitor productivity and goal achievement, and maintaining communication with internal and external contacts to ensure expectations and timelines are met. Other functions may be assigned as needed.

Responsibilities

• Evaluates PrimeLending's and other loan products and services and determines which financial products best meet the customer's needs and financial circumstances.
• Establishes and maintains relationships with realtors, bank officers, builders and new home sales representatives in order to develop and retain existing business; and by visiting subdivisions as required.
• Markets and promotes PrimeLending's financial products.
• In partnership with the Branch Manager, recruits, hires and trains qualified loan officers and directs training programs relative to sales techniques, product and technical requirements.
• In conjunction with the Branch Manager and Operations Manager ensures that all loans are saleable and deliverable according to Agency, Corporate Broker, and Company guidelines.
• Develops and implements sales strategies, forecasting and reports as necessary.
• Monitors loan pricing and other competitive factors to effectively compete in the market place.
• Assists in the development of builder/broker contacts for the benefit of the sales staff.
• Maintains a professional image and adheres to standards consistent with company policies and procedures.
• Plans staffing levels; works with Sales Production Recruiters to recruit, interview, select, hire employees.
• Provides oversight and direction in the operating unit(s) in accordance with the organization's policies and procedures; delegates responsibilities appropriately expecting accountability.
• Coaches, mentors and develops staff, providing career development planning and opportunities.
• Leads employees to meet organization's expectations for productivity, quality and goal accomplishment.
• Provides effective performance feedback.
• Manages the overall operational, budgetary, and financial responsibilities and activities of the department.
• Plans/allocates resources to effectively staff and accomplish the work to meet productivity and quality goals.
• Makes business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures.
• Reviews performance data to monitor and measure productivity, goal achievement, and overall effectiveness.
• Maintains communication with internal and external contacts (including senior leadership levels) as necessary to ensure expectations and timelines are met.
• Performs other functions as needed.

Requirements

• Bachelor's Degree in Marketing or business related field, preferred; appropriate State license, if required.
• A minimum of 3-5 years loan officer experience and a minimum of 3 years of management experience.
• Valid driver's license and current automobile liability insurance.
• Demonstrated ability to manage all phases of residential mortgage origination.
• Demonstrated ability to interact with regional and corporate departments, to lead, direct and motivate a successful sales team of professionals, and to recruit and hire mortgage professionals.
• Demonstrated judgment and decision making ability.
• Excellent and effective presentation and communication skills, both verbal and written.
• An ability to quickly assess and process large amounts of information accurately.
• Stays informed of trends and developments in real estate market and competitive environment, as well as, changes in rules and regulations pertaining to both private and government insured mortgages.
• Ability to work flexible hours.

Nice-to-haves

• Some travel required.
• Must be active in the community and in job-related organizations to enhance the network of beneficial contacts.
• Ability to adjust to the changing mortgage environment.