Early Warning Services - Scottsdale, AZ
posted 2 months ago
At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. This position is ineligible for employment Visa sponsorship. The Production Operations Analyst III plays a crucial role in orchestrating and overseeing business-as-usual (BAU) activities, providing production application, system, and network support, overseeing file processing, and ensuring that processing jobs are completed as scheduled. This position also involves monitoring system and network environmental performance, providing initial triage, troubleshooting, and user support through various channels such as phone, email, or an internal ticketing system. The Production Assurance and Resiliency - Operations Team supports a 24/7 operation, making this role vital for maintaining operational stability and efficiency. The ideal candidate will focus on customer service, providing first-line level 1 and level 2 support to both internal and external customers. This includes researching and resolving issues according to documented procedures and escalating to appropriate on-call staff as needed. The role also involves monitoring all production applications and internal systems to ensure successful delivery of all input and output files, troubleshooting any unsuccessful or missing file deliveries, and identifying gaps in operational analytics protocols to assist in creating automated solutions. Additionally, the analyst will be responsible for incident management, knowledge management, and providing training and guidance to junior analysts. This position requires a strong attention to detail, excellent communication skills, and the ability to work collaboratively in a fast-paced environment. The successful candidate will be expected to document all support events in a workflow ticketing system and maintain documentation of operational processes to conform to audit requirements.