Request Technology - Chicago, IL
posted 4 months ago
The Production Operations Server Administration position is a critical role within a prestigious financial company, focusing on providing first-level support for various systems and applications. This position operates on the 2nd shift, from 2:30 PM to 11:00 PM, Tuesday through Saturday, and is eligible for bonuses. The successful candidate will be responsible for incident identification and resolution across multiple platforms, including Mainframe, UNIX, Windows, and Network systems. This role requires a high degree of decision-making and minimal supervision, making it essential for the candidate to be proactive and efficient in their approach to problem-solving. In this role, the Production Server Operations Administrator will monitor applications and systems using approved software, responding to alerts and documenting any anomalies in processing. The candidate will also maintain processing records and logs, ensuring that all incidents are escalated to second-level support as necessary. The position involves performing Mainframe IPLs and executing system commands, supporting transmissions across SFTP/NDM, and troubleshooting UC4 jobs. Additionally, the administrator will assist in production installs, disaster recovery, and industry tests, while also managing off-site storage records and shipments. The role demands adherence to production operations policies and procedures, with a strong focus on meeting service level agreements. The candidate will work closely with management to update and maintain current procedures and will be expected to identify and execute continuous improvement opportunities within the operations team. This position is vital for ensuring that critical processing requirements are met and that the overall quality standards of the company are upheld.