Production Service Developer 1

Full-time - Entry Level

Boston, MA

Publishing Industries

About the position

The position is focused on troubleshooting technical client issues related to databases, applications, tools, and networks within Oracle Health Applications & Infrastructure. The role requires a deep understanding of the technical code base for the products, as well as the ability to communicate effectively with both internal and external stakeholders. The goal is to resolve issues efficiently while contributing to the development of a world-class engineering center aimed at improving healthcare access and quality globally.

Responsibilities

• Troubleshoot client issues for databases, applications, tools, networks, etc.
• Create/execute troubleshooting queries to help identify issues and issue impact.
• Gather and analyze log files to identify potential failure sources using various troubleshooting tools such as Splunk, Blackbird, BMC Appsight, etc.
• Understand integration points with related products and identify potential failure points.
• Identify and communicate workarounds when necessary for client requirements.
• Identify the line of code causing issues and work with the Service Team to resolve defects/enhancements.
• Provide technical documentation to the Service Team with recreation and causal details.
• Recommend potential paths for correction to Service Teams considering client needs and custom workflows.
• Participate in Service Team daily/weekly stand-up meetings to prioritize current issues based on impact/work effort.
• Prioritize tickets in the queue based on high impact clients, including High Touch, Focus Client, Upgrade Issues, Testing Partner, and Federal.
• Provide 24x7 On Call Support for all products for critical incidents.
• Directly communicate regular updates to both internal and external stakeholders.
• Assist with Contact Driver ideation and reduction by identifying paths to eliminate problematic/repeat volume.
• Engage in Major Incident Review to identify paths to reduce and eliminate high impact issues.
• Participate in and drive CAPA discussions to further identify paths to eliminate high impact issues.
• Possess in-depth knowledge of multiple products/coding languages and assist other stakeholders, including Tier 2 resources.
• Mentor both T2 and T3 resources to assist with career development and knowledge retention.
• Assist with new products/new code being turned over to Support from Service Teams to ensure proper details and documentation are provided.

Requirements

• U.S. Citizenship on U.S. soil is required.
• Bachelor of Science degree in Computer Science, Computer Engineering, Software Engineering, Computer Information Systems, Information Systems, Information Technology or related field, or equivalent relevant work experience.
• SQL skills.
• Splunk experience.

Nice-to-haves

• Experience with cloud-based applications.
• Experience with Java, C++, HL7, HTML.
• Experience with Oracle Cerner Millennium.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion.
• Short term disability and long term disability.
• Life insurance and AD&D.
• Supplemental life insurance (Employee/Spouse/Child).
• Health care and dependent care Flexible Spending Accounts.
• Pre-tax commuter and parking benefits.
• 401(k) Savings and Investment Plan with company match.
• Flexible vacation and paid time off.
• 11 paid holidays.
• Paid sick leave: 72 hours upon hire, refreshing each year.
• Paid parental leave.
• Adoption assistance.
• Employee Stock Purchase Plan.
• Financial planning and group legal services.
• Voluntary benefits including auto, homeowner and pet insurance.