Production Support Engineer II, SAS Viya AML

$83,100 - $115,400/Yr

Canadian Imperial Bank of Commerce - Chicago, IL

Full-time - Entry Level

Hybrid - Chicago, IL

Credit Intermediation and Related Activities

About the position

As a Production Support Engineer II on the US Risk Technology team, you will support our anti-money laundering (AML) platform built using SAS Viya 3.5. This platform is used for customer risk rating, transaction monitoring, and regulatory reporting. At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 2 days per week on-site, while other days may be remote.

Responsibilities

• Investigate application issues; prioritize incidents based on impact and severity.
• Identify root causes and implement solutions to prevent recurrence.
• Apply IT Infrastructure Library (ITIL) practices for incident, change, and problem management.
• Write complex SQL queries; troubleshoot extract, transform, and load (ETL) pipelines.
• Manage Linux virtual machines and a PostgreSQL database hosted on Microsoft Azure.
• Oversee production changes affecting CIBC's SAS Viya AML platform, including bug fixes and version upgrades.
• Perform disaster recovery tests.
• Build trusted working relationships with business stakeholders, technology partners, and external vendors.
• Express technical concepts to non-technical audiences with precision and clarity.
• Stay up-to-date with emerging technologies, changes in the banking industry, and regulatory developments.

Requirements

• Minimum of 1-2 years of technical experience preferably within application support in a bank.
• Experience with Linux virtual machines.
• Experience writing SQL queries.
• Technical familiarity with cloud computing (preferably Azure).
• Experience with SAS Viya and relevant certifications would be an asset.
• Strong communication skills.
• Ability to prioritize work effectively in a fast-paced environment.

Nice-to-haves

• SAS Certified Specialist: Administration of SAS Viya exam.
• Relevant Microsoft Azure training.

Benefits

• Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans.
• Paid Time Off (including Sick Leave, Parental Leave, and Vacation).
• Holidays.
• 401(k).
• Incentive compensation plan, which may include a discretionary bonus component.
• Wellbeing support.
• MomentMakers, our social, points-based recognition program.
• Purpose Day; a paid day off dedicated for personal growth and development.