Production Support Engineer

Group One Trading - Chicago, IL

Full-time - Entry Level

Hybrid - Chicago, IL

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

Group One Trading is looking to hire a full-time Production Support Engineer who is passionate about all aspects of user support, including monitoring, actively engaging end-users, troubleshooting, and providing a high level of customer service. In this hands-on, front-line support role on our Application Support Team, we desire a candidate with strong problem-solving, customer-service, critical thinking, and communication skills who can collaborate across functional groups.

Responsibilities

• Provide technical support and troubleshooting for system hardware and software.
• Monitor system performance and proactively identify potential issues.
• Engage with end-users to resolve incidents and provide high-quality customer service.
• Collaborate with cross-functional teams to enhance system stability and performance.
• Document support processes and propose improvements.
• Perform software maintenance tasks and user computer setup support.

Requirements

• Minimum of 2 years of experience working in a technical role.
• Proficient in providing support, troubleshooting, and configuring system hardware.
• Expertise in troubleshooting Windows Desktop and Server Operating Systems, including Windows 10, 11, Windows Server 2016, 2019, and 2022.
• Knowledgeable in Microsoft Active Directory/AAD/Entra, Azure, DHCP, DNS, Exchange Online, and deployment of Windows Updates.
• Familiarity with Microsoft SQL Server & SQL Database Management.
• Experience working with a VMware vSphere environment.
• Demonstrated proactive problem-solving and critical thinking skills.
• Understanding of fundamental networking concepts, including TCP/IP, FTP, and routing.
• Ability to lift up to 30 lbs. and crouch beneath desks for equipment installation.
• Strong communication and collaboration skills with cross-functional teams.

Nice-to-haves

• Experience with scripting/programming languages and tools like Python, C#, or PowerShell.

Benefits

• Competitive salary with performance-based bonus.
• 401(k) and Roth 401(k) retirement plans with employer matching.
• Medical, dental, and vision insurance.
• Generous vacation time and paid holidays.
• Parental leave.
• Flexible spending accounts (FSA) for health care, dependent daycare, and parking or mass transit expenses.