Production Support Engineer

First Investors Financial Services - Houston, TX

Full-time

Houston, TX

Credit Intermediation and Related Activities

About the position

As a Production Support Engineer at Stellantis Financial, you will play a key role in improving products and customer experience through effective problem-solving. This position provides a unique opportunity to work on greenfield applications, collaborate with internal teams and third-party vendors, and engage with cross-functional groups. You will be responsible for quickly analyzing technical issues, identifying root causes, and either developing solutions or escalating problems to the appropriate team, all while keeping your lead informed. Your efforts will be critical in maintaining system uptime and functionality.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Troubleshoot issues reported from software systems, working closely with software developers, testers, product, and business users, and leads to quickly resolve them and create great customer experience.
• Document production issues, such as errors and follow through until resolution.
• Participate in project-related stand-up meetings.
• Assist in production deployment activities.
• Proactively research, suggest improvements and efficiencies where necessary.
• Work independently to complete tasks quickly without full supervision.
• Comply with all company and departmental policies and procedures.

Requirements

• A minimum of 5 years with wide-ranging experience in troubleshooting and debugging issues across software applications and products.
• Bachelor's degree in Computer Science, Software Engineering or related field.
• Strong experience working with Database systems, and SQL queries, Integration platforms like MuleSoft, Azure Services, Tibco, etc.
• Exposure to Programming/Scripting Languages such as: Python, PowerShell, Bash shell scripts.
• Excellent analytical, critical thinking and technical troubleshooting expertise.
• Experience with tools like Jira, Confluence, Sharepoint.
• Great problem-solving skills, excel at resolving problems encountered by users.
• Ability to work under limited direction and handle multiple assignments simultaneously.
• Great verbal, written communication, organizational and leadership skills.
• Strong attention to detail, create extensive documentation, track errors, and make changes to products when directed.
• Strong Customer service skills.

Nice-to-haves

• Preferred understanding of IT security, Infrastructure, and Governance.
• Exposure to SAFe, DevOps/CICD, and Agile/Scrum development methodology.
• Preferred experience working on Windows systems like IIS, SQL Server.

Benefits

• Overtime required on an as needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX; Detroit, MI; Houston, TX; Phoenix, AZ.