Products Billing Coordinator

$36,926 - $62,774/Yr

ICF International - San Antonio, TX

Full-time - Entry Level

Remote - San Antonio, TX

Administrative and Support Services

About the position

The Products Billing Coordinator role at ICF is designed to support utility customers in managing their energy costs through efficient processing of product rebates and incentive payments. This position is pivotal in ensuring customer satisfaction by acting as a liaison between utility clients and program participants. The coordinator will handle various tasks related to utility program participation data, requiring strong attention to detail and the ability to adapt to changing processes.

Responsibilities

• Manage the influx of retailer submissions related to energy efficient appliances and products.
• Review project application forms and submittals to ensure compliance with program policies.
• Provide quality checks and resolutions on all inbound product applications.
• Achieve daily, weekly, and monthly quota and metrics expectations.
• Accurately identify customer accounts to confirm rebate payment information.
• Support various client product data including SKU and incentive levels.
• Log and track program payment activity using Microsoft Dynamics CRM.
• Prepare payment schedules and invoice details using Microsoft Excel.
• Monitor the aging of outstanding invoices and prompt outreach as necessary.
• Perform ad hoc research and program support as needed.

Requirements

• 3 years of professional work experience, or a Bachelor's degree with 1+ years of professional work experience.
• Strong attention to detail and accuracy.
• Experience interacting with utility customers and key stakeholders.
• Excellent interpersonal and customer relationship management skills.
• Ability to prioritize, multitask, and work in a fast-paced environment.
• Strong experience with MS Office, particularly Excel and Word.
• Excellent written and oral communication skills.
• Typing speed of 45 to 50 wpm.
• Excellent time management skills.
• Ability to work collaboratively with cross-functional teams.

Nice-to-haves

• Self-starter who takes ownership of assignments.
• Identifies and resolves problems in a timely manner.
• Ability to gather and analyze information skillfully and develop alternative solutions.

Benefits

• Flexible workplace arrangements and work-life balance.
• Donation matching and volunteer opportunities.
• Tuition reimbursement and access to professional development resources.
• 401k matching and Employee Stock Purchase Plan.