Professional Service Technician - Lead

Hussmann International, Inc - Savannah, GA

Full-time - Mid Level

Savannah, GA

Machinery Manufacturing

About the position

The Professional Service Technician - Lead is responsible for leading a team of service technicians in a designated geographic area or project/customer assignment. This role focuses on responding to customer needs for service and maintenance of refrigeration, heating, and air-conditioning systems commonly found in supermarkets, convenience stores, and cold storage facilities. The position emphasizes customer relations, technician development, and effective management of service operations.

Responsibilities

• Lead a team of service technicians to respond to customer service needs.
• Develop and maintain excellent customer relations.
• Actively pursue personal development and support technician growth.
• Screen, interview, and hire new technicians under the direction of the Service Manager.
• Assist in quoting service and maintenance for new customer sites.
• Implement training and provide ongoing professional development for technicians.
• Coordinate technical support and guidance for service technicians.
• Resolve conflicts and prioritize tasks among technicians and customers.
• Coach and mentor newer team members to ensure compliance with systems and processes.
• Perform routine maintenance on supermarket refrigeration systems and temperature-controlled merchandisers.
• Manage truck inventory and maintain parts responsibly.
• Complete necessary documentation and electronic communication accurately and timely.
• Utilize hand-held devices for paperwork and invoicing requirements.
• Identify and troubleshoot refrigeration systems and components effectively.

Requirements

• High School Diploma/GED required; HVAC-R Technical School Degree preferred.
• 7 years of field experience or 5 years with Certification from a Technical School for external candidates; 3 years as a Certified Technician for internal candidates.
• Valid Driver's License and safe driving record.
• EPA 608 Universal Certification required.
• Strong mechanical aptitude and decision-making ability.
• Excellent verbal and written communication skills.

Nice-to-haves

• Working knowledge of basic refrigeration and commercial refrigeration systems.
• Strong leadership skills and business acumen.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Family leave
• Comprehensive Insurance Plans: Health, Dental and Vision
• Discretionary 401k Company Contribution
• Tuition Reimbursement Program
• Life/Disability Insurance
• Paid Vacation and Holidays
• Wellness Program
• Identity Protection
• Community Stewardship