Professional Services Application Engineer

Context Labs Bv - Cambridge, MA

Full-time

Cambridge, MA

About the position

Context Labs is seeking a Professional Services Application Engineer to provide technical expertise in deploying their Decarbonization as a Service platform. This role serves as a critical link between the sales team, customers, and the software engineering team, focusing on understanding customer needs and formulating effective solutions. The position requires a strong background in the oil & gas industry and involves reviewing technical documentation, managing project execution, and ensuring high customer satisfaction.

Responsibilities

• Review Piping & Instrumentation diagrams (P&IDs), EPA GHG Emissions Data, and other relevant facility emission documentation to identify potential sources of greenhouse gas emissions (GHG).
• Interface between customers and the software development team to ensure all required data is ingested into the software platform.
• Serve as a subject matter expert to support data analytics teams in performing advanced quantitative analysis of GHG emissions and identifying mitigation opportunities.
• Create and manage project execution plans to ensure deliverables are executed to the highest quality and on-time.
• Provide highly responsive customer service and maintain a high level of member satisfaction, proactively identifying and resolving issues before, during, and after implementation.
• Communicate effectively across a large matrix team to ensure sales, engineering, and leadership are suitably coordinated and informed.
• Build strong internal and external relationships with professionalism, courtesy, and positivity.

Requirements

• 5+ years of oil & gas industry operations experience.
• Bachelor's degree in engineering (process/process safety, facilities/operations, mechanical, environmental, or similar related field).
• Significant experience in oil & gas operating facilities (upstream, midstream, or downstream) with a thorough understanding of process flow and fluid property fundamentals.
• Solid understanding of Piping & Instrumentation diagrams (P&IDs), Cause & Effects Charts (C&E), Electrical One-Lines, Facility Layout Drawings, and similar engineered facility drawings.
• Outstanding organizational skills to manage multiple, complex projects in a fast-paced environment.
• Proven ability to take initiative and produce results, collaborating with a diverse team of technical and business staff.
• Experience with Microsoft Office Suite and Project Scheduling Tools (Microsoft Project, Primavera P6, SmartSheet, or similar).

Nice-to-haves

• Project Management Certification (PMI or equivalent).
• Experience with end-to-end software application architecture or RESTful API integration.

Benefits

• Collaborative work environment.
• Opportunities for continuous learning and discovery.
• Focus on meaningful products that positively impact carbon reduction and climate change.