Professional Services Consultant - Central Pharmacy

Omnicell - Dallas, TX

Full-time - Mid Level

Dallas, TX

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Professional Services Consultant at Omnicell is responsible for guiding pharmacy automation and improving business outcomes in healthcare settings. This role involves advising customers on workflows, leading design conversations, and ensuring successful project implementations while collaborating with cross-functional teams. The consultant will also focus on enhancing customer satisfaction and optimizing medication management across various care settings.

Responsibilities

• Understand Omnicell's products and solutions, advising customers and resolving technical issues affecting usability.
• Lead design conversations with customers, establishing workflows to achieve desired outcomes.
• Delegate project tasks to junior resources while influencing adherence to best practices.
• Manage end-to-end implementations of multi-product solutions.
• Assist in resolving customer, project, and consulting issues.
• Represent professional services on-site with customers in healthcare settings.
• Lead conversations with diverse audiences to present solutions and explain technical issues.
• Contribute to customer satisfaction and project success in collaboration with project management and technical services teams.
• Work with customers to optimize workflows and medication management.

Requirements

• Excellent written and verbal communication skills.
• Ability to lead discovery meetings to identify and establish customer workflows.
• Ability to identify potential risks impacting customer relationships and project timelines, and develop mitigation strategies.
• High organizational and time management skills.
• Experience with technology in a cloud-based platform and delivering solutions as a service.
• Active listening skills to design solutions based on customer needs.
• Ability to facilitate effective in-person and virtual meetings.
• Thorough understanding of Omnicell products to advise customers on pharmacy performance.

Nice-to-haves

• Experience mentoring peers and bringing others along.
• Curiosity and a desire to continuously learn in a fast-paced environment.
• Proficiency in Microsoft Office applications.

Benefits

• Comprehensive health insurance coverage.
• 401k retirement savings plan.
• Paid time off and holidays.
• Professional development opportunities.
• Flexible scheduling options.