Professional Services Consultant - Central Pharmacy

Omnicell - Austin, TX

Full-time - Mid Level

Austin, TX

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Professional Services Consultant at Omnicell is responsible for guiding pharmacy automation and improving business outcomes in healthcare settings. This role involves advising customers on workflows, leading design conversations, and ensuring successful project implementations while collaborating with cross-functional teams. The consultant will also focus on enhancing customer satisfaction and optimizing medication management across various care settings.

Responsibilities

• Understand Omnicell's products and solutions, advising customers and resolving technical issues affecting usability.
• Lead design conversations with customers, establishing workflows and partnering to achieve desired outcomes.
• Delegate project tasks to junior resources while influencing outcomes to meet project timelines.
• Manage end-to-end implementations that involve multiple products and solutions.
• Assist in resolving customer, project, and consulting issues.
• Represent professional services on-site with customers in healthcare settings.
• Lead discussions with audiences of all levels to present solutions and explain technical issues.
• Contribute to customer satisfaction and success of project implementations in collaboration with project management and technical services teams.
• Work with customers to become their most trusted partner in optimizing workflows and medication management.

Requirements

• Excellent written and verbal communication skills, with the ability to lead conversations and explain technical issues clearly.
• Experience in delegating project tasks and influencing adherence to best practices.
• Ability to lead discovery meetings to identify and establish customer workflows.
• Skill in identifying potential risks that may impact customer relationships and project timelines, along with developing mitigation strategies.
• High organizational and time management skills.
• Experience with technology in a cloud-based platform and delivering solutions as a service.
• Active listening skills to understand customer needs and design solutions accordingly.
• Ability to facilitate effective in-person and virtual meetings.
• Thorough understanding of Omnicell products to advise customers on improving pharmacy performance.

Nice-to-haves

• Experience mentoring peers and guiding others in project tasks.
• Curiosity and a desire to continuously learn and thrive in a fast-paced environment.
• Proficiency in Microsoft Office applications including Outlook, Word, PowerPoint, and Excel.

Benefits

• Comprehensive portfolio of robotics, smart devices, intelligent software, and expert services to improve clinical outcomes.
• Commitment to Environmental, Social, and Governance (ESG) initiatives, fostering diversity and inclusion.
• Support for personal and professional growth through learning and well-being programs.