Professional Services Consultant - Central Pharmacy

Omnicell - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Professional Services Consultant for Central Pharmacy at Omnicell plays a crucial role in guiding pharmacy automation and improving business outcomes for customers. This position involves advising on workflows that optimize medication management across various care settings, ensuring safety and efficiency. The consultant will be responsible for end-to-end implementations, resolving technical issues, and leading customer interactions to enhance satisfaction and project success.

Responsibilities

• Responsible for end-to-end implementations that are multi-product and solutions while working independently either onsite or remote.
• Advise customers and resolve technical issues affecting usability utilizing a wide knowledge of Omnicell's products and solutions.
• Delegate project tasks to more junior resources while influencing outcomes to meet project timelines, as well as the adherence to best practices, policies, and procedures.
• Facilitate in person and virtual meetings with a high level of effectiveness.
• Lead discovery meetings to identify and establish customer workflows.
• Manage multiple competing priorities while providing quality results and mentoring peers.
• Assist more junior resources in the resolution of customer, project, and consulting issues (people and technology) that could impact customer relationship and project timelines.
• Communicate project issues and risks appropriately following escalation procedures.
• Lead design conversations with our customers, establish customer workflows and partnering with our customers to achieve desired outcomes.
• Represent professional services on-site with customers in the healthcare setting.
• Lead conversations with audiences of all levels to present solutions and explain technical issues.
• Contribute to customer satisfaction and success of project implementations collectively with the project management and technical services team.
• Capable of working with our customers to be care providers most trusted partner while helping clinicians optimize workflows and medication management.

Requirements

• Excellent written and verbal communication skills, comfort leading conversations with audiences of all levels to present solutions and the ability to explain technical issues in clear understandable language.
• Ability to identify potential risks (people and technology) that will impact customer relationship and project timelines, develop mitigation strategies.
• Exceptionally high organizational and time management skills.
• Demonstrated application of technology within a cloud-based platform and delivering solutions as a service.
• Actively listening to customers' needs to design solutions and partnering to deliver the desired outcomes.
• Solutions Oriented - someone who is willing to roll up their sleeves, identify a problem and come to the team with a solution.
• Excellent communication and interpersonal skills.
• High level of initiative, ability to work independently and mentor others.
• Experience with multiple end-to-end implementations.
• Life-long learner continuously thriving in a fast-paced innovative technology company.
• Curious - Always searching for the ‘why'.
• Excellent skills with Microsoft Office applications including Microsoft Outlook, Word, PowerPoint, and Excel.
• May require product specific certification for FDA approved products or knowledge of healthcare regulations, when handling specialized products.

Nice-to-haves

• BS/BA degree in Healthcare, Project management, Business, Finance, or IT/IS

Benefits

• Comprehensive portfolio of robotics, smart devices, intelligent software, and expert services to improve business and clinical outcomes.
• Commitment to Environmental, Social, and Governance (ESG) initiatives, fostering diversity and inclusion, and supporting personal and professional growth.