Program Analyst I - Detroit Housing Services - Precariously Housed Case Manager (ARPA)

$49,004 - $65,000/Yr

City Of Detroit - Detroit, MI

Full-time - Entry Level

Remote - Detroit, MI

Executive, Legislative, and Other General Government Support

About the position

The Program Analyst I - Detroit Housing Services - Precariously Housed Case Manager (ARPA) is an entry-level position within the Housing and Revitalization Department aimed at addressing city-wide housing insecurity. The role involves maintaining contact with a revolving caseload, performing outreach, and utilizing electronic systems to document interactions and outcomes. The position requires significant guidance from more experienced analysts and focuses on providing support to residents facing housing challenges.

Responsibilities

• Advocate with stakeholders around permanent housing resources.
• Maintain regular and documented contact with residents and stakeholders around housing related needs.
• Develop and maintain working knowledge of relevant social services systems and agencies to ensure client access to appropriate services.
• Attend and participate in required team meetings and trainings including, but not limited to HIPAA and trauma-informed care.
• Interpret and explain information such as eligibility requirements, program processes and resource details to internal and external stakeholders.
• Keep records of assigned cases and prepare required reports.
• Check and compare documents, forms, applications, or other materials for accuracy, completeness, grammar, and format.
• Use computers for various applications, such as database management or word processing.
• Set up, manage, and develop systems for paper or electronic filing systems, record information, update paperwork, or maintain documents, such as attendance records, correspondence or other material.
• Perform special projects and other duties as assigned.

Requirements

• Bachelor's degree from an accredited college or university in business administration, public administration, public policy, economics, finance, accounting, urban studies, information technology, or a case management, health, social services or social work-related field.
• Minimum one (1) year of professional experience involving the systematic review of financial data or one (1) year of experience in customer service and health, human or social services or related field.
• Prior experience assisting individuals with housing needs and resources.
• Valid State of Michigan Driver's License.

Nice-to-haves

• Knowledge of basic or commonly used rules, procedures, or operations related to housing services.
• Skilled in the use of Microsoft Office (e.g. Word, Excel, Access, PowerPoint) and other office or financial suite software packages.

Benefits

• Flexible/Hybrid remote employment options.