Program Assistant - WIC

$37,440 - $53,102/Yr

Greater Lawrence Community Action Council - Lawrence, MA

Full-time - Entry Level

Hybrid - Lawrence, MA

Social Assistance

About the position

The WIC Program Assistant at the Lawrence WIC Program plays a crucial role in supporting a busy office environment by assisting with the processing of applicants and participants for WIC benefits. This position involves a variety of administrative tasks, including answering phones, scheduling appointments, and managing client flow, while ensuring compliance with all relevant protocols and regulations.

Responsibilities

• Answer telephones and schedule appointments.
• Screen participants for eligibility and perform data entry.
• Issue benefits and manage client flow.
• Verify identity, income, residency, and participant category for (re)certification.
• Educate participants on their rights, responsibilities, and authorized vendors.
• Refer participants to MassHealth, SNAP, TAFDC, and other health and human service programs.
• Notify participants of end of certification, missed benefits, and/or ineligibility for WIC benefits.
• Oversee benefit issuance for prescribed food prescriptions and maintain security of WIC cards.
• Attend bi-weekly staff meetings and other relevant trainings, conferences, and workshops.
• Perform quality assurance activities and other duties as needed.

Requirements

• High school diploma or GED.
• One year of general office experience; experience in a health care or community facility preferred.
• Proficient computer skills.
• Good communication and interpersonal skills.
• Sensitivity to the needs of the client population.
• Available to work at least one Saturday a month.
• Bilingual in Spanish and English preferred.
• Must have a suitable CORI & SORI completed within the first 30 days of employment.

Nice-to-haves

• Experience in a health care or community facility preferred.

Benefits

• Food provided