Program Coordinator I

$57,356 - $85,388/Yr

Rutgers University - Newark, NJ

Part-time,Full-time - Entry Level

Newark, NJ

Educational Services

About the position

The Program Coordinator I at Rutgers University-Newark plays a vital role in the Office of Financial Aid, focusing on student recruitment, enrollment, and retention by providing financial aid resources and advisory services. This position involves overseeing the processing of financial aid applications, ensuring timely completion of verification and professional judgment documents, and conducting outreach to assist students in navigating financial aid processes. The coordinator will also be responsible for counseling students and families on financial aid options and eligibility, while actively participating in outreach and literacy initiatives.

Responsibilities

• Perform technically demanding financial aid duties, including reviewing and validating federal verification and professional judgment documents.
• Oversee advisement and outreach to ensure timely completion of verification and professional judgment processes to prevent loss of financial aid resources.
• Utilize incomplete verification and professional judgment reports to identify students needing assistance and engage with them through various communication channels.
• Conduct quarterly presentations and workshops to assist students with documentation submissions via the student portal.
• Collaborate with the verification team to understand follow-up requirements and advise students accordingly.
• Counsel students and families on application procedures, availability, and eligibility for financial aid resources.
• Resolve problems concerning financial aid that involve other university departments and external agencies.
• Serve as the primary point of contact for initial inquiries from various platforms including Salesforce and the Office of Financial Aid's front counter.
• Coordinate the inflow and outflow of financial aid information and facilitate communication with appropriate departments.
• Advise prospective and current students on financial aid matters.

Requirements

• Bachelor's degree
• At least two years of work experience in student financial aid related to award and aid determination, need analysis, verification, and packaging.
• Experience in a higher education or university setting.
• Excellent written and verbal communication skills.

Nice-to-haves

• Analytical skills to synthesize complex information and design workflows.
• Customer service skills to manage difficult situations and respond promptly to needs.
• High proficiency in Windows file management and Microsoft Office programs.
• Ability to present financial aid information clearly in individual and group settings.
• Professionalism in handling responsibilities and commitments.

Benefits

• Comprehensive benefit program for eligible employees.