Program Coordinator II - Volunteer Services

$52,957 - $58,906/Yr

Catholic Community Services - Seattle, WA

Full-time - Mid Level

Seattle, WA

Ambulatory Health Care Services

About the position

The Program Coordinator II for Volunteer Services at Catholic Community Services is a full-time position responsible for overseeing volunteer recruitment and management for two key programs serving East King County residents: Volunteer Services and Issaquah Meals. This role is crucial in providing free chore assistance and case management for low-income elders and adults with disabilities, ensuring they can maintain their dignity and independence in their own homes. The coordinator will manage a caseload of approximately 150 clients, coordinating both long-term and one-time volunteer assistance, while also providing information and referrals to other services as needed. The position requires a proactive approach to volunteer management, overseeing a network of around 90 ongoing volunteers and 400 episodic volunteers annually who support older adults living with chronic health conditions and disabilities. In addition to case management, the Program Coordinator will be responsible for developing and implementing recruitment strategies to attract volunteers, conducting orientations and training sessions, and maintaining regular communication with volunteers to ensure their satisfaction and effectiveness. The coordinator will also engage in community outreach, establishing partnerships with local organizations and representing the program at community events. The role includes oversight of the Issaquah Meals Program, which involves recruiting community groups to staff the program and ensuring smooth operations each night. The position requires a strong commitment to the mission and values of Catholic Community Services, as well as the ability to work effectively with diverse populations. The coordinator will also need to navigate various challenges, including crisis response and interactions with individuals facing mental health issues or chemical dependency. Overall, this role is vital in fostering social and civic engagement among volunteers while providing essential services to vulnerable adults in the community.

Responsibilities

• Maintain a caseload of around 150 clients receiving in-home volunteer services.
• Conduct in-home visits to assess appropriateness for the program and provide enrollment materials.
• Record and enter case notes into the database regarding client health, behavior, and referrals.
• Monitor client satisfaction and referrals to other services as needed.
• Manage and oversee a regional network of volunteers placed remotely in clients' homes.
• Establish and implement a recruitment strategy for assigned geographic areas.
• Orient and train volunteers to ensure understanding of program policies and agency guidelines.
• Collect, track, and report volunteer hours on a monthly basis.
• Monitor and evaluate volunteer satisfaction through regular contact and surveys.
• Develop and implement recognition activities for volunteer motivation and retention.
• Research and implement a recruitment plan to meet service needs in communities.
• Establish partnerships with local organizations to create volunteer opportunities.
• Maintain an active presence in the region by representing the program at community events.
• Recruit and oversee volunteers assisting with program support, including interns and office volunteers.

Requirements

• Bachelor's degree in social services, volunteer management, or equivalent experience.
• Experience managing volunteers and/or supervising employees.
• Excellent phone and customer service skills.
• Interest in working with elders and adults with disabilities.
• Knowledge of community resources.
• Ability to work effectively with individuals of diverse backgrounds.
• Demonstrated ability to prioritize tasks.
• Proficient computer skills in MS Office.
• Valid WA state driver's license and access to an insured vehicle for outreach.

Nice-to-haves

• Fluency in a second language.
• Experience working with non-profit agencies.
• Work or volunteer experience with elders and adults with disabilities.
• Experience in event planning and/or project management.

Benefits

• Health savings account
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• 403(b)
• Life insurance
• Paid sick time